* NATIONALLY RECOGNISED TRAINING * TRAINEESHIPS * WORKPLACE TRAINING * SKILLS RECOGNITION *

The Ultimate Manager's Toolbox

Section 1: Welcome

Great to meet you! 00:24

Section 2: Assertiveness

Assertiveness 1 - Introduction 00:35


Assertiveness 2 - Perceived Benefits 01:17
Assertiveness 3 - Life Scripts 01:14
Assertiveness 4 - Self Talk 00:45


Assertiveness 5 - Rights 01:09
Assertiveness 6 - Responsibility 00:58
Assertiveness 7 - Mistakes 00:53
Assertiveness 8 - Self Awareness 01:05
Assertiveness 9 - Facing Aggression 02:00
Assertiveness 10 - Taking Criticism 01:28
Assertiveness 11 - Giving Criticism 01:25


Assertiveness 12 - The Words To Use 03:03
Assertiveness 13 - Never Too Late To Go Back 00:31

Section 3: Time Management

Time Management 1 - Introduction 01:04


Time Management 2 - Your Life Is Only Time 00:22


Time Management 3 - Underlying Qualities 01:06
Time Management 4 - Goals 01:42
Time Management 5 - Personality Drivers 02:30
Time Management 6 - Master List 01:17
Time Management 7 - Prioritising 01:06
Time Management 8 - Saying No 01:04
Time Management 9 - Negotiating 01:09
Time Management 10 - Email 00:55
Time Management 11 - Procrastination 01:07


Time management 12 - Jobs To Do 01:13
Time Management 13 - Diary 02:06

Section 4: Project Management

Project Management 1 - Introduction 00:37


Project Management 2 - Define Your Project 01:04
Project Management 3 - List the Tasks 01:17


Project Management 4 - Estimate Times and Costs 01:06
Project Management 5 - Find the Critical Path 01:02
Project Management 6 - Consider Crashing Tasks 01:04
Project Management 7 - Draw Gantt Chart 01:05
Project Management 8 -Resource Requirements 00:57
Project Management 9 - Assess Risks 00:53


Project Management 10 - Monitor Progress 00:52
Project Management 11 - Monitor Cumulative Costs 01:06
Project Management 12 - Readjust Your Plan 01:05
Project Management 13 - Review, Learn and Praise 00:59

Section 5: Sales

Sales 1 - Introduction 00:27


Sales 2 - Listening and Questions 01:52
Sales 3 - Compliments 01:05


Sales 4 - The Four Types of Customer 02:50
Sales 5 - Identify Needs 00:46
Sales 6 - Prescribe Solutions 01:42
Sales 7 - Handling Objections 02:19
Sales 8 - What To Plan 01:02
Sales 9 - Feel, Felt, Found 01:26
Sales 10 - The Close 01:29
Sales 11 - I Need To Think About It 01:24


Sales 12 - After The Sale 01:05
Sales 13 - Efficiency 01:07

Section 6: Leadership

Leadership 1 - Introduction 00:32


Leadership 2 - Vision 00:59
Leadership 3 - Systems and People 01:13
Leadership 4 - Motivation 01:37
Leadership 5 - Communication 01:17


Leadership 6 - Teamwork 01:11
Leadership 7 - Fairness 01:25
Leadership 8 - Weekly Meetings 01:48
Leadership 9 - Delegation 01:24
Leadership 10 - Leadership Styles 02:42
Leadership 11 - Freedom 01:32
Leadership 12 - Being Decisive 01:33


Leadership 13 - Lead By Example 02:07

Section 7: Negotiating

Negotiating 1 - Introduction 01:04


Negotiating 2 - If You Don't Ask 00:37
Negotiating 3 - It's a Game 01:08
Negotiating 4 - Win Win 01:33


Negotiating 5 - Set Your Limit 01:43
Negotiating 6 - Weaknesses 02:08
Negotiating 7 - Opening Offers 02:04
Negotiating 8 - The Flinch 01:59
Negotiating 9 - The Vice 01:35
Negotiating 10 - Trading 01:47
Negotiating 11 - Move in Small Steps 01:23


Negotiating 12 - Split The Difference 01:49
Negotiating 13 - The Nibble 02:00

Section 8: Presentations

Presentations 1 - Introduction 00:47


Presentations 2 - One Main Message 01:19
Presentations 3 - Plan the Timing 01:10 


Presentations 4 - Back Up 01:30
Presentations 5 - Confidence 01:54
Presentations 6 - The Start 01:42
Presentations 7 - Agenda 01:46
Presentations 8 - Interaction 01:20
Presentations 9 - Visuals 01:02
Presentations 10 - Notes 02:42
Presentations 11 - Overcoming Problems 01:43


Presentations 12 - Finishing 01:20
Presentations 13 - Keep it Simple 01:01


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